returns/exchanges

To be eligible for a return, your item must be unused and in the same condition that you received it. 

We are unable to offer exchanges for returned items, only refunds and store credit. For example, if you need a different style or color of an item then you will need to return your item for a refund and then place a new order.

Our pre-authorized return policy for any unused or defective merchandise applies up to 14 days after your order is delivered. If 14 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or store credit.

A possible exception to the 14-day limit may apply to defective items. A return authorization determination will be made on a case-by-case basis. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please email support@shopcushette.com to request your return authorization. Once you receive your return authorization, we will also specify the address to which you should return your items.